“Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving nearly 51 million customers.”
Intranet: i-Connect
HQ: Kansas City
Owner: Communications
Vision
“Always on, always accurate, always easy…wherever you need it.”
Purpose
The online home for fast, easy access to the essential Sprint tools, information and personal connections you need.
Intranet Success Standards
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Usage: The primary resource for internal Sprint information
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Content: Content is relevant, accurate and updated
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Navigation: Navigation is simple and associates quickly find what they are looking for
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End User Engagement: End users participate in the process of updating content and recommending changes
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Client/Business Partner Relations: Clients and business partners entrust us as the stewards of i-Connect and its users
- Overall Satisfaction: End users are satisfied
Survey Results Key Findings: Satisfaction
“In the last six months, how satisfied have you been with i-Connect as your online
home for fast, easy access to the essential Sprint tools, information and personal
connections you need?”
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Search
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Navigation (Department Pages, My Work & Our Company)
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Consolidation/better integration of web tools
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Log-In
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Customization
- Outside sources “scoop” internal news on occasion
Key Intranet Features:
- Comprehensive news center
- Blogs
- Discussion forums
- Project sites
- Company calendar
- My profile (my site)
To learn more about the Sprint intranet, and other top-rated intranets showcased at The Intranet Insider World Tour Live 2009 (NYC April 16 – 17). Register now for the Intranet Insider World Tour LIVE (only $900 for 1.5 days of jam-packed learnings). Terry Pulliam, Director, Intranet and Channels, Sprint Nextel, will be presenting a workshop the afternoon of April 16 titled:
GUIDING YOUR INTRANET THROUGH CHANGE
During the past 10 years at Sprint, Terry Pulliam has overseen every kind of change you can experience while running an intranet. From building a successful program from the ground up to corralling unwilling partners toward embracing a unified approach, and from a communications-intensive focus on brand and message delivery to the technology-centric proposition of meshing two intranet platforms after a merger, she’s seen it all. Learn from a communicator who’s guided an enterprise-wide intranet through a decades’ worth of change at a major
Toby Ward – Prescient Digital Media
