I added this Web 2.0 video about “Teaching the Machine” to my personal blog. I think it does a great job in pointing out the differences between written word, electronic text, html, xml, and user tagging and the like.
The underlying concept is we (the crowd, the mob, users) are now in charge of much of the creation and organization of content. Clearly Web 2.0 services lower the barriers of entry for anyone to contribute and organize on a global scale.
When we consider using this model for internal communications, things get real interesting. I am sure most of us are ready to sift through user reviews of a product and average out the commentary to come to a point of view. Basically that means we accept there will be junk and gems, and we will work through the diverse quality of content.
Typically, internal business communications have not tolerated a large junk element to be distributed broadly. Will we get more comfy with that? Will we let front line employees “teach the machine”?
Dunno 🙂
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